Image of Jennifer Shearer

Jennifer Shearer - Chief Executive Officer
A native rural Wisconsinite, Jennifer found a deep appreciation and developed a strong passion for community service and helping others in her communities. She believes everyone, despite their barriers, should have the necessities needed to live happy, productive lives.
This passion and appreciation began over 17 years ago when she started working for Indianhead Community Action Agency, Inc. Through her continued learning over those years, she has grown with the Agency in a number of capacities: a program assistant with our home health program, a payroll specialist, a finance supervisor, Director of Operations, and now as the Chief Executive Officer.
As CEO Jennifer helps to provide leadership and guidance to the Agency, along with 10 directors who form the Agency's Leadership Team. Jennifer's vision for the Agency is to develop sustainability within the Agency and the programs offered. Jennifer also helps to develop systems in order to achieve maximum efficiencies that enables ICAA, Inc. to provide the services and programs individuals may need to become self-sufficient. Today Jennifer continues to provide support to our Agency and the community and is happy spending her days keeping Wisconsin an amazing place to live, one program at a time.

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Annie Kauffman - Executive Assistant
Annie Kauffman has been with Indianhead Community Action Agency since February 2017. She brings over five years of past administrative assistant experience to her role. Her education includes an Associate of Applied Science Degree in Culinary Arts from Nicolet Area Technical College. Prior to starting at ICAA, Annie volunteered for 18 months at a non-profit organization in Pennsylvania in addition to working at two other non-profits. These experiences increased her desire to choose a career path that reminds her daily to reject apathy in her worldview. ICAA's vision, mission, and outreach are well suited to provide that reminder. Life experience has prompted her to care strongly for the rural community in which she grew up, which makes ICAA an excellent fit. In her free time, Annie enjoys cooking, reading, spending time with her family and friends, and traveling.

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Kerrie Zimmermann - Chief Financial Officer
Kerrie joined Indianhead Community Action Agency in December 2017 and brings over 10 years of experience in Accounting. She has an Associate of Applied Science degree in Finance and a Bachelor of Science degree in Accounting. Her accounting experience ranges from public accounting to service and manufacturing, with a focus on process improvement. Kerrie has a desire to help others overcome barriers and works with ICAA’s programs to achieve the goal of self-sufficiency in our communities.
In her free time Kerrie enjoys exploring the natural beauty of Wisconsin. She also enjoys reading, cooking, spending time with family, and doing crafts

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Keith Brownlow - Missions Director for Healthy Families
Keith has worked with non-profit organizations since 1993 in southern, northern and central Wisconsin. His extensive work with programmatic policies and procedures for Adult Literacy, Skills Enhancement, Legal Assistance for Victims, Head Start and Early Head Start Child Care Partnerships offer a comprehensive knowledge base. Keith has a BS in Early Childhood Education (Birth to Age 12) through the University of Wisconsin-Oshkosh. He has a Masters of Education-Professional Development (MEPD) from the University of Wisconsin-Eau Claire, and an AA Degree-Accounting through Mid-State Technical College-Wisconsin Rapids. Keith has further training and certifications in Family Development-University of Iowa, the Nurturing Parent, Fatherhood Involvement, CLASS observation, and CDA Professional Development Specialist (Council for Professional Recognition). Keith is a member of the WHSA (Wisconsin Head Start Association) and Tax Preparers of America. He is currently working on sustainability for programs in northern Wisconsin with an emphasis in Early Childhood Education.

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Alan Christianson - Housing and Business Development Director
Al Christianson has been with Indianhead Community Action Agency since February, 2011. In those six years he has held several different job titles. He also manages the ICAA Home Rehab and HCRI Down Payment Programs.
Al was born and raised in Ladysmith, WI. He is a member of the Ladysmith Jaycees, Rusk County Historical Society & Ladysmith Lions Club. He also works part time as the Executive Director for Ladysmith Main Street. He attended the University of Wisconsin-Eau Claire, graduating in 2010 with a Bachelor's of Business Administration with a double major in Business Administration and Finance.
In his free time, Al enjoys cheering on the Green Bay Packers, playing with his 3 dogs & 2 cats and volunteering at community events. He is an avid collector of vintage advertising items from the Ladysmith area and Green Bay Packers memorabilia.

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Toni McCutcheon - Community Services Director
With a Bachelor's Degree in Business Management from Concordia University of Wisconsin, Toni has over 20 years' experience in management. She first started working for a government contractor regularly traveling to government installations providing equipment to service contracts. Her experience in Home Health began while working for the Ozaukee County Public Health Department, expanding on that experience with community outreach as well as budgeting and grants within the county structure. Not only did she work for the Public Health Department, she also served on Ozaukee County's Hazardous Material s Response Team as a level B responder. Prior to coming to the Indianhead Community Action Agency Inc. in August of 2016 she worked in the private industry sector.

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Bob Carter - Director of Information Technology
Bob is responsible for the development and implementation of information technology strategies, project management, security and day-to-day IT infrastructure management over the six county base of ICAA. He came to ICAA from an internet security and services organization where he was the Chief Operations Officer.
Bob's journey into the digital age actually began as an electronics technician where in 1982 he had access to one of the first "clone" pcs from NEC. As electronics servicing began to change from component troubleshooting to board replacement his study of computers began in earnest. He wrote his first database application in 1983; a sales and service database for the electronics shop where he worked. In 1994 he purchased his first personal computer and proceeded to "push the envelope" of the machine which often resulted in a need to understand how to repair the device. In 1997 he became the IT Manager of a production facility in Shell Lake, WI where he was asked to write a timekeeping application and take on the duties of Master Scheduler of production. He also wrote an inventory application to assist increasing efficiencies in the production process.
Computing is not Bob's only interest. Woodworking is a passion he uses to keep himself grounded. Gardening helps to keep his feet firmly on the earth. Ecology in its various disciplines challenges his understanding of the natural world. Community service has been a part of Bob's life since his discharge from the Army in 1972. He was also involved with the Civil Rights and non-violent movements of the early seventies.
When Bob lost his spouse to cancer in 2009 he chose to leave employment in the private sector and carry on the tradition of service he witnessed in his wife and came to ICAA where his goal was to "serve those who served others in need."


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Indianhead Community Action Agency
"Serving Northwest Wisconsin since 1966"

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