Leadership & Admin Staff

Leadership is the capacity to translate vision into reality. – Warren Bennis

Jennifer Shearer
Chief Executive Officer

Hey, my name is Jennifer and I’m very passionate about helping others! I started my journey with ICAA in January 1999 and have been blessed to have held several positions within the Agency. This has allowed me to grow professionally and personally. ICAA has provided me with so many opportunities to learn new skills and advance my knowledge in grant oversight, financial management, strategic planning, and leadership. I have bachelor’s degree in organizational leadership and communications from UW – Eau Claire and it has certainly aided me in helping to navigate a social service organization in this economy. For fun, I love hiking, fishing, baking, & reading!

Tiffany Gerber
Chief Financial Officer

Hi, my name is Tiffany Gerber!  I am new to ICAA but bring with me many years of experience in public accounting. I have a Bachelor’s Degree in Accounting and have sharpened my skills while performing as the Finance Manager for the Bruce Public Schools for the past 22 years.  I enjoy being able to use my meticulous attention to detail and my strong analytical skills everyday.  ICAA has provided me with this opportunity!  I have a deep understanding of accounting principles and regulatory standards and am committed to delivering accurate and timely financial insights.  Outside of work, I enjoy spending time with my husband and three sons.


Rhonda Schaefer
HR Director

Hello there, I have been with ICAA since February of 2023.  As a seasoned HR leader with over 20 years of experience, I am passionate about being a “People Leader” and fostering a positive work environment with employees that are passionate about lifting others and their team members up.  
I am a true country girl at heart, I love gardening, horseback riding, hiking, cooking, and fishing.  I live in Rice Lake, WI with my dog “Bon Jovi” and cats “Jagger and Jackson”.





Heidi Eckert
Fund Developer

Hello, my name is Heidi. I have been with ICAA since April 2007. I have a bachelor’s Degree in Early Childhood Education. In the past 15 years, I have been a Head Start Teacher Assistant, Teacher, Regional Manager, Education Coordinator, Director, and currently serves as ICAA’s Fund Developer. I am responsible for working with all ICAA programs and staff researching funding opportunities and writing proposals to provide continued support or enhance the services they provide. She believes there is no greater reward than being part of an agency that supports and grows its community. I live in Medford, WI and I enjoy UTVing, traveling, live music, and spending quality time with family and friends.

Darlene (Dar) Grotzinger Community Services Director

Hello! I am passionate about connecting with people and making a positive impact in my community. With 20 years of sales and customer service experience, and a degree in Business and Marketing, I’ve been navigating the bustling world like a pro. I believe in the power of collaboration and communication, and I’m always eager to explore new opportunities where I can apply my experience and enthusiasm. Let’s connect and see how we can assist you and your needs.





Lauren Zach
Community Education Direction

Hello! I have been with ICAA since 2014 in many different roles but have always been involved with supporting children and families. My passion is working with people, seeing parents grow and their children thrive all while helping them find the resources they need to be self-sufficient and confident in their abilities.  I’m a city girl who married a county boy and now lives in his hometown of Jump River with our three kids.  When I’m not at work I’m spending time with my family and friends, bonfires and anything Fall are my favorite.



Michelle Stout
Head Start Director

Hello, my name is Michelle. I have been with ICAA Head Start since January 1992. I have a Bachelor’s Degree in Education specializing in Early Childhood Education. In the past 25+ years, I have been a Head Start Teacher, Education Coordinator, Assistant Director, and currently serve as the Head Start Director. I oversee all aspects of the Head Start program in ICAA’s six service counties. I believe the Head Start program makes profound differences in the lives of so many. I live in Bruce, WI. I enjoy being at the lake, fishing, gardening, traveling, and spending time with family, especially my grandchildren.


Missy Anderson
Assistant Head Start Director

Hi, I’m Missy Anderson, the Assistant Head Start Director. I’m passionate about empowering people to live their best lives. Before ICAA, I spent 29 years teaching in the Bruce School District, where I had the privilege of supporting students, families, and fellow educators.  I hold Master’s Degrees in Collaborative Educational Leadership and Administrative Leadership, which have equipped me with the skills to foster collaboration and create meaningful change. Having lived in Sawyer County my entire life, I’m deeply rooted in this community and committed to making a positive impact.  I enjoy spending time with my family, relaxing on the peaceful shores of Lake Superior, and boating around the Chippewa Flowage.