Privacy Policy

Effective Date: 01/07/2026

Indianhead Community Action Agency (“ICAA,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us through our website.

Information We Collect

We may collect the following types of information when you visit or interact with our website:

  • Personal Information: Name, email address, phone number, mailing address, or other information you voluntarily provide through forms, registrations, or inquiries.
  • Non-Personal Information: Browser type, IP address, pages visited, time and date of visits, and other technical data collected automatically through cookies or analytics tools.

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide requested services
  • Improve our website, programs, and services
  • Communicate updates, events, or resources relevant to our mission
  • Maintain website security and functionality
  • Comply with legal or regulatory requirements

Sharing of Information

We do not sell, trade, or rent your personal information. We may share information only:

  • With trusted service providers who assist us in operating our website or services, under confidentiality agreements
  • When required by law, regulation, or legal process
  • To protect the rights, property, or safety of ICAA, our users, or others

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze website usage. You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your information, no method of transmission over the internet is 100% secure.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it.

Your Choices and Rights

You may request to:

  • Access, update, or correct your personal information
  • Request deletion of your information, subject to legal requirements
  • Opt out of certain communications

Requests can be made by contacting us using the information below.

SMS Text Messaging Terms and Conditions

By providing your mobile phone number to Indianhead Community Action Agency (ICAA), you consent to receive SMS (text) messages from us related to programs, services, appointments, reminders, updates, and important agency communications.

Message Frequency

Message frequency may vary based on your interactions with ICAA and the services you receive.

Opt-In and Consent

You may opt in to receive SMS messages by submitting your phone number through our website forms, program enrollment processes, written consent, or other communication methods.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you may receive a final confirmation message, and no further messages will be sent unless you re-enroll.

Help

For assistance, reply HELP to any message or contact us directly using the information below.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. ICAA is not responsible for any charges incurred.

Privacy of SMS Information

Mobile numbers and SMS consent information will not be shared or sold to third parties for marketing purposes. Information shared via text messaging will be used only for agency-related communications in accordance with this Privacy Policy.

Supported Carriers

SMS delivery is subject to mobile carrier availability and is not guaranteed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Changes to This Privacy Policy

We may update this Privacy Policy and SMS Terms and Conditions from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Indianhead Community Action Agency
1000 College Ave. West Ladysmith, WI. 54848
715-532-4222

indianheadcaa.org